Gabor Trangucz

1st and 2nd level customer support by phone and email (Ger/Engl/Fra) • xDSL/FTTH: customer administration, configuration and deployment of routers • Revisioning of support documentation • Technical support for Sales-Team • Representation Logistics

-Set-up and planning of report templates -Responsibility for further set-up and expansion of standard reports, complex analyzes -Development of specifications under ITIL aspects -Quality assurance of the report data, correction of typical errors -Training and ongoing support for key users -Development of SLA/KPI reports for new products -Analyze the penalties -Management support in strategic and operational questions -Collaboration in projects, especially in reporting area

-Creation of monthly and quarterly customer reports -Ensure compliance with agreed deadlines and service levels (SLA) -Knowledge of processes and techniques of service management -Preparation and maintenance of the comprehensive documentation on the reporting tasks -Checking and approving the evaluations with the departments -Development of existing and new solutions -Monthly maintenance of the source data, knowledge with SAP/BI -Preparation of monthly forecasts as well as analyzes for deviations

- Performing administrative tasks when a colleague enters and leaves to the company - Maintain the master data in the system SAP HR Tool - Keeping track of all status changes in employee’s records - Contact point for employees and supervisors on various HR issues - Co-responsibility for application management - Contact point for accident insurance and verification of compliance with health and safety at work

- Training of new employees for 1st and 2nd level support - Preparation of the training plan and documentation - Support of new employees in "live" situations

- 1st und 2nd level support within SLA, customer account: Deutsche Post DHL - Technical, remote end-user support for desktop and software malfunctions - Capture of the error notes and all relevant information in the ticketing tool BMC Remedy - User administration and order processing - Installation and configuration of PCs and peripherals - Monitoring the processes and communicating with customers regarding the solution process - Accept all IT inquiries