Gabriela Leites

CSE for British Airways. Market: Spain, Latin America, Europe and the US. • Adhere to company policies and scripts to consistently achieve call- time and quality standards. • Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service. • Preserve revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Office Manager to an investment firm in Madrid with a remarkable international background and a team of young and motivated financial analysts and realtors. My duties varied from bookkeeping, agenda management for all Partners, travel arrangement for all staff, team building events, small projects management, administration duties, minutes taking, translation of employee handbooks and more.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department. • Assisted in administrative duties for office team, including making phone calls, copies and schedules. • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

• Applied cultural understanding to discern specific meanings beyond literal written words. • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding. • Took notes and dictation at meetings. • Managed other large range of services for the hiring senior Sales Consultant.

Professional translation in the legal and financial field, EN > ES