Gabriela Oprescu

Customer Service platforms management Reporting/Tracking on social media channels and customer service team performance Build and implement customer engagement strategies for Avira community

Build and manage a product road-map Create preliminary design concepts, and work with developers to implement them Build strong relationship with internal and external stakeholders Plan sprint content with Sprint Teams Assist Sales force in targeting and close deals with new clients Sustain training on all new developed product features for internal departments Cover UAT and plan product releases

Lead a multifunctional and agile Project Manager team to develop and launch into production new/series market research products, to meet customer and business expectations for performance, quality, capability , cost and timelines; • Manage R&D projects to improve products served to end market, working closely with developers; • Digital and mobile strategies for online market research integration;

Coordinating major account on market research (North America and Europe); Product development and implementation within company; Update work procedures; Technical support on all products of the company;

Coordinating teams of scriptwriters, data analysts and sampling executives Management of project time line, costs and quality Setting up and coordinating projects with external vendors; Client service for North America accounts Full involvement in creating process flows for new products implemented; Manage the project documentation (creation, verification, approval) Fellow ship for new employees