Gabriele Rizzi

Worldwide responsibility for NXP Semiconductors Customer Service activity, Field Quality, Quoting and IT Sales Support. Approx. 400 people |_______| Succesful projects: Global Customer Service restructuring project with consolidation in two “hubs” – Budapest and Taipei. Significant operational costs reduction. Definition and implementation of a new CRM system for design-in tracking and sales support. Responsibility for “Change Management” processes and for “Merger and Acquisition” activities

Development and implementation of Key Account programs for Customer Intimacy improvement with Key Accounts. Implementation of Vendor Rating measurement program and related improvement projects. Definition and implementation of Business Planning process for Key Accounts and management of a structural Key Account Review process with the CEO. Business Planning and Demand Capacity management.

Marketing and Sales responsibility for the entire Consumer Segment worldwide. (ca. 250 people). Successful design-wins with Turkish, Korean and Japanese Key Accounts. Introduction and development of digital multimedia systems with Service Providers and Public Authorities.

Marketing and Sales responsibility for the Consumer Segment and Multimedia applications in Europe. (ca. 100 people). Multinational, fully decentralized and high effectiveness management team. Significant market share increase.

General Management responsibility of the newly formed PHILIPS SEMICONDUCTORS Division, for Area South Europe, (Italy, Turkey, Greece, former Yugoslavia, South-east Europe and the Middle East).

Computer Science, Computer Programming, Fault tolerant systems, microprocessors based systems