Garry Cobilla

• Provide great service and help customers succeed financially by offering products and services. • Provide such operational, other support services to the Company’s clients. • Assist in client inquiries such as account balance information and list of latest transactions, electronic bill payments, funds transfers between customer accounts, etc. • Makes up selling of bank facilities such as balance transfer and credit card cheque.

Attend, screen and direct incoming telephone calls, telegrams, faxes and their documentation, and customer inquiries effectively. Coached new trainees about the telephone operator duties and responsibilities, handling calls and how to use the telephone switchboard. Prepared messages and processed wa

Coordinating with customers and sales personnel. Handled customer’s inquiries and complaints. Responsible for monthly cash report. Prepared report for stock items after checking. Monitor the competitors’ shelf pricing. Increased sales through marketing strategy.

Provided excellent customer service by utilizing resources to answer customer's inquiries accurately. Made necessary adjustment on the bill whenever it is applicable. Offered AT&T Local Service, features on the phone, Internet access, calling cards and installed / transferred telephone service. Made