Gary Robinson

Authored a printed user manual, online help, and training materials for the MaintiMizer 4.0 computerized maintenance management system for Ashcom Technologies, Inc., Ann Arbor, MI.

Worked as Technical Writer on the Bridges Project for the Michigan Department of Human Services. I worked on authoring several help file components in both electronic and print formats.

Authored hard copy tutorial and online help for the F1RSTAnesthesia anesthesia billing and practice management application.

Authored JavaHelp online help system, trained on the use of RoboHelp 2002 and best practices for designing and writing online help for Delta Dental Plan of Michigan, Okemos.

In charge of Technical Communications at COM, Incorporated, Dexter, MI. Duties included: • developed the company web site and those of Enprotech Corp., COM, Inc.’s parent, and Mechatronics, now Enprotech Automation, a sister company; • developed online help systems; • wrote marketing copy; • publish

Worked as an analyst and technical communications consultant for Green Shield Canada in Windsor, ON, designing and creating an online help system and hard copy software documentation. Also, provided writing and software training for Green Shield employees and consultants.

Worked as a technical writer and analyst producing computer procedure and reference manuals for Michigan National Bank Computer Operations Center in Lansing, MI.