Gautam Sahib - PMP

- Implementation of Microsoft Dynamics365 - Security configuration, Creating Duties and Roles - Designing Workflow - Data Management, import/export of data - User Management - Creating General ledger Financial reports - Support to Inventory module - Support to Procurement and sourcing module - Support to Product information management module - Project management and accounting module - Sales and Marketing module - Support to Human Resources - System Analysis - Power BI

Manage day to day activities of service desk & direct team according to ITIL best practices. Establish, meet & report agreed Service Levels of incident, resolution & request fulfillment. Ensure effective communication to key stakeholders in concise & timely manner. Processing of incoming calls via service portal, phone & email to ensure timely, gracious & effective resolution. Analyze trends of requests & generate reports to improve service experience, delivery processes & achieve higher service quality

Implementation and administration of: - Focus ERP solution - Mystro HR - Microsoft Active Directory service - Microsoft Exchange 2013 - Synology File Station - TrendMicro InterScan Messaging Security - UNIS Access control

Developing and implement data driven solutions to meet critical business objectives locally and regionally. Managing Customization & overall enhancements of systems like Data warehouse Automation or other assigned IT projects to achieve the preset objectives, time frames, budget and quality standards. Maintains communications and work effectively with various business functions

Requirement Analysis Strategy Formulation, Risk Profiling Ownership of Coding Standards Team Management, Team leadership and team building Disaster Recovery Planning Testing Ownership Analysing problems and defining alternative solutions Project Delivery Ownership (Implementation of IT projects) Process Compliance

▪ Requirement Analysis Support ▪ DBA ▪ Design Support ▪ Programming ▪ Unit Testing ▪ Documentation ▪ Code Review ▪ Monthly MIS Reports ▪ Support to QA Team

▪ Requirement Analysis Support ▪ Design Support ▪ Programming ▪ Documentation ▪ DBA ▪ Web sites’ development and maintenance

▪ Programming ▪ Documentation ▪ Web sites development

LAN, WinNT, Networking, MS Office, Concept of Quality Management, Unix, Programming Logic and Techniques, RDBMS, Sybase, C++, SQL, VB, VC++, Software Engineering, SEI CMM, ISO, ASP, HTML, DHTML, XML, WML, Analyzing Requirements and Defining Solution Architecture.

English, Business Organisation and Management , Economics, Financial Accounting