Gemma Reynolds

Recruitment Consultancy within the Pharmaceutical and Medical professions in the Nordic regions

• Developed and executed new training plans company wide. • Achieved 100% on all B2B sales targets and increased targets personally by 15%. • Attended trade shows, conferences and sales meetings to secure new business. • Developed and executed new hiring procedures to maintain a strong candidate pool. • Improved customer service scores within the company from 45% to 93%.

• Recognised by upper level management for delivering outstanding customer service. • Achieved customer survey scores of 100% consistently. • Given extra responsibilities which included helping develop the weekly reports given to the General Manager. • Attended networking events with the General Manager to secure business with potential clients.

• Regularly attended meetings on the behalf of the head of sales, providing guidance to multiple departments. • Developed and organised the York Race Day accommodation sales initiative, which boosted sales by 15% over previous years. • Achieved customer service/sales targets both with visitors to the hotel and also B2B bookings.

• Department loyalty program initiative-- Achieved 5 times greater sales than all other contemporaries. • Worked in the housekeeping department during the hotel brand changeover to make sure rooms were clean for the VIP guests that needed to be checked in. • Brainstormed with CEO of the new brand for opening day event ideas. Personally organised the charity event and for the local celebrities to be present.

• Undertook the extra responsibility of being the Christmas booking/party organiser. • Awarded bonus for up-selling bar for a before meal beverage. • Achieved 100% on the mystery guest review.

Course emphasis in Lodging Management

Course emphasis in Applied Psychology