Giorgio Pesci

Responsible for the post-sale planning, scheduling, and implementation of software applications and delivery of related Professional Services. Acting as the focal point for project communications to ensure success of the project. Project Management: Responsible for coordination of all Pilgrim resources assigned and for the overall customer satisfaction for the assigned project.

Act as project leader and interface to the IT department to ensure the highest support quality level during IT project management and IT change control. Ensure the validated state of IT systems is maintained by reviewing and approving incidents and changes for validated IT system. Ensure the IT change control management is compliant with AB Quality management (SDLC). Ensure that the Software Validation procedure (CSV) is respected during all the phases of a new software development.

Coordinate the operation of a small group of technician to ensure the yearly resource/system performances. Manage Projects, Procedures and Processes implementation for production applications. Life cycle management of production devices (3D printers, 3D scanners and associated modelling and management software) with focus on project management and IT software validation. Create the monthly statistics and reports related to hearing aids production.

Project Management: Plan and coordinate roll-out of advanced manufacturing systems and services to Worldwide brunches and Key Accounts. Advanced manufacturing systems programming. Plan and execute installation, configuration and application training for manufacturing equipment and services (Hardware and Software). Support manufacturing, validation and qualification of equipment and services globally. Planning and deployment management of periodic upgrades and repairs.

Manage and ensure Internal and External Customer Relationships Management. Employees Management, Working Organization. VIP Customers Help Desk and Service Management. Service Level Agreement Quality Controller Analyst. Production and Performances Statistics. Solutions Development to improve the efficiency. Processes & Procedures Developer. Training Delivery (Live and On-line Trainings).

Customer Care, Help Desk and Training Office Working Organization. Internal and External Customer relationships Management. Develop solutions to improve the efficiency (Managing Project Changes). Production and Performances Statistics. Processes & Procedures Developer. Company's Tools International and Microsoft Office Trainer. Performance management. Resources Management.

Installation, Troubleshooting and Planning of Fiber Optic Telecom and Security Systems for contracts with the English Ministry of Defence and other major National Institution. Electrical and electronic drawings for the systems planning. Customer trainings on products, programming and installation of customized systems.

Gain essential knowledge and the key skills required to manage projects successfully. Challenge and extend knowledge and practice in this business critical profession as becoming an inquiring professional able to effectively manage project resources, and hone people and communication skills.

Industrial electronics with focus on Telecommunication.