Giovanni Monte

* Provide Level 2 technical support mainly for FortiGate products (from entry level series to data center devices) and, for minor issue, for the FortiManager, FortiAnalyzer, FortiClient and FortiAP solutions, troubleshooting complex networking, security, and business critical issues. * Diagnose and resolve customer-reported incidents through phone, email, and ticketing systems while consistently meeting SLA requirements and maintaining high customer satisfaction. * Perform advanced troubleshooting involvin

Elmec Informatica is a Managed Service Provider of IT services for companies specializing in data center solutions, connectivity, workplace and print services. I take care of managing, deploying and maintaining customers's enterprise networks and the company’s datacenter. Daily tasks that involve routing, switching and security in multivendor contexts.

Management and maintenance of Banca Sella network, from the physical to the configuration layer. Troubleshooting techniques implemented to identify the cause of a given anomaly or disruption in the areas of routing and switching (Cisco), in Firewalling (Fortinet and Check Point), Wireless (Fortinet AP 320 e 421) and VoIP (Avaya). Support for datacenter migrations. Implementation of new configurations. Update of access point releases. Analysis of monthly reports related to Fortinet firewalls (1500D, 180

Configuration, monitoring and maintenance WAN network of Banca Sella (Cisco) Tools: iMaster, GoGlobal

Network Engineer presso il presidio NOC di Sky Italia Monitoraggio della rete Troubleshooting Configurazione apparati L2 e L3 (Cisco, Juniper e Palo Alto) Affiancamento su Citrix Affiancamento su ACI

Relazione con clienti e fornitori Scelta e testing sw Registrazione utenti e definizione ruoli, privilegi e gruppi Creazione e setup server/vps Gestione domini Valutazione costi