Gönül UZAL

• Manage technicians’ service schedules and programs • Support marketing teams by providing insights on customer feedback and satisfaction • Develop and maintain a knowledge base of technical issues to assist in faster resolution of recurring problems • Propose and implement process enhancements for after-sales service workflows to improve customer experience

• Process spare part orders for production units in SAP and CRM • Monitor and follow up on orders, invoices, and deliveries; manage credit note issuance • Record after-sales reports in CRM and conduct customer satisfaction surveys • Coordinate the return of defective parts and invoice warranty-related services to production units • Contribute to the SAP Onboarding Project by organizing workshops and preparing SAP guides for after-sales operations • Handle purchasing operations in SAP and analyze data to ide

• Planned and coordinated daily inbound and outbound transport operations • Prepared, processed, and reviewed orders for accuracy while ensuring stock control and reconciliation • Communicated with customers, transport companies, and suppliers to ensure smooth logistics operations • Prepared monthly invoices and followed up on client payments • Monitored and optimized warehouse workflows to enhance efficiency and reduce costs • Developed and maintained customer accounts with a focus on accuracy and client s

• Determined raw material requirements using Material Requirements Planning (MRP) • Managed inventory levels and ensured timely delivery of raw materials • Monitored production schedules to align material planning with manufacturing demands • Identified risks in material availability and prepared forecasts to support planning • Collaborated with procurement & warehouse teams to facilitate supply chain operations • Conducted supplier performance evaluations to ensure adherence to delivery and quality standar

Erasmus Exchange Program