Gokhan Mahmutoglu

-Demonstrating efficient, clear and professional written and oral communication. -Building Platform and business knowledge to better serve. -Maintaining a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. -Maintaining acceptable performance metrics such as quality, productivity, first contact resolution and attendance.

-Promoting awareness of brand image internally and externally. -Using sales techniques that maximise revenue while maintaining guest loyalty. -Analysing local market trends and competitor activity to identify business leads. -Developing customer accounts and travel within the local area to drive business into property. -Increasing market share in all revenue streams.

-Developing room revenue and occupancy forecasts. -Handling daily correspondence & responding to inquire and make reservations as needed. -Promoting goodwill by being courteous, friendly and helpful to guests. -Increasing guest loyalty by delivering a value-added service.

-Establishing credit limit considering such factors as credit experience based on predetermined standards -Adjusting incorrect credit charges and grant extensions of credit on overdue accounts -Advising guests by phone or in writing about loan or credit information.

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