Guilherme Coimbra

Conduct functional analysis and requirements gathering for CRM projects in Dynamics 365 Customer Service and Field Service. Translate business needs into workflows and solutions, support customisation with Power Platform, and collaborate with technical teams. Develop documentation and manage delivery with agile tools. Experience includes public and utilities sector projects, tailoring CRM to meet regulatory and operational needs.

Managed tender projects across 30 EMEA countries, ensuring compliance, proposal readiness, and execution. Conducted pricing analysis and factory negotiations to secure cost efficiency and competitiveness. Streamlined supply chain with logistics and sales, improving delivery and inventory. Partnered with R&D to develop tailored products for RFPs/RFIs, driving innovation. Led stakeholder meetings to align proposals with market needs and boost customer satisfaction.

Master’s Thesis entitled: The Impact of the COVID-19 Pandemic Crisis and the Going Concern Assessment - The case of the audiovisual production sector in Portugal and Spain (18/20) Developed strong analytical and problem-solving skills by working on case studies related to pricing, logistics, and supply chain optimization

Master’s Thesis entitled: The Impact of the COVID-19 Pandemic Crisis and the Going Concern Assessment - The case of the audiovisual production sector in Portugal and Spain (18/20) Developed strong analytical and problem-solving skills by working on case studies related to pricing, logistics, and supply chain optimization