Guntis Šulcs

Creation of digital solutions for Clients - Landing pages, Webpages, Banners, Presentation templates, Figital solutions. Web development from the early steps to the end (in collaboration with others) - Web information architecture, UX design with wireframing, UI design, Front-End and Back-End development. Technical advise for clients Non-standart digital solution development and technical expertise.

Defining specifications and business analysis requirements; Performing quality assurance; Defining reporting and alerting requirements; Creating documentation based on analysis and defined by business procedure; Defining and modelling business processes; Creation of test scenarios and active participation in test processes; Business support by consultations and recommendations.

Serving as the first point of contact for customers seeking technical assistance over the phone or email; Performing remote troubleshooting through diagnostic techniques and pertinent questions; Determining the best solution based on the issue and details provided by customers; Creating support tickets; Directing unresolved issues to the next level of support personnel.

Serving as the first point of contact for customers seeking technical assistance over the phone or email; Performing remote troubleshooting through diagnostic techniques and pertinent questions; Determining the best solution based on the issue and details provided by customers; Creating support tickets; Directing unresolved issues to the next level of support personnel.

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