HAZEL BALLELA

 Lead implementation, maintenance and continual improvement of the Integrated Management System (IMS) across data centre operations, aligning procedures and records with applicable ISO requirements.  Keep sites audit-ready by monitoring compliance evidence, policies, SOPs, Methods of Procedure (MOPs), Emergency Operating Procedures (EOPs) and controlled records.  Coordinate internal, customer, external, certification and surveillance audits with site teams and certification bodies; track

 Coordinated project schedules, operational documentation and action trackers to keep records accessible and follow-ups visible to data centre teams.  Supported management communications, meeting records and budget-related administration across competing operational priorities.

 Coordinated dispatch communication for a fleet of 300+ vehicles, tracking changing transport requirements across departments during EXPO 2020.  Managed fleet requests and follow-ups to keep operational information clear and available to relevant teams.

 Coordinated procurement follow-ups, vendor communication and administrative documentation for cinema and food and beverage operations.  Tracked routine supply and operational requests, supporting consistent day-to-day service administration.

 Prepared presentations, scheduled meetings and coordinated business documentation for the General Manager and wider team.

 Maintained administrative trackers and procurement follow-ups, helping teams monitor vendor enquiries and routine requests