H Raul Vázquez G.

In this company I lead customer acquisition initiatives that generated a 10% increase in overall sales. Currently leading another customer acquisition project with a 50% sales growth potential. Supervised the development of internal web applications that supported the achievement of business goals. Due to my experience and seniority, I frequently assume management and executive functions on behalf of the organization's Director.

As a software developer at NHK, I had the unique opportunity to work abroad (Kentucky) and with an intercultural team (American, Japanese and Chinese people). During this time, I developed "in-house" systems and web tools; development of both the back end, using C#, and the front-end, using JavaScript and Knockout. I also had experience in database manipulation and modeling with Entity Framework. In addition to conducting the gathering and analysis of requirements and project planning.

I was part of a global team collaborating with colleagues in Bangalore to support the entire HP organization. Collaborated on an effort that resulted in reducing the ticket backlog from over 2000 to just 100. The average response time was educed from 4 weeks to 3 days; This translated into increased efficiency, user satisfaction and business goals. My responsibilities included incident management, and supporting end users. I was responsible for managing master data and executing month and year-end closing