Hakan Yuksel

* Responsible from Services Organization including Customer Services, Contact Center, Extended Warranty Sales & Management, and Geek Squad (Technology Experts Team) Sales & Management with 50+ direct reports.

* Responsible from Technical Support Organization including Technical Service, Customer Support, Contact Center, R&D and Authorized Services Departments. * Manage Service Centers, Authorized Service Partners and all third party service providers to ensure overall productivity and performance within the service level agreements and objectives. * Partner with Brand Managers, EMEA Country Managers and key field partners to ensure consistency in support, enhancements of SOPs.

* Report to VP of Professional Services Sales; Manage consultative and solution sales, integration and development at 20+ key accounts both in the US and overseas for the Professional Services. * Report VP of Systems and Communications; Responsible from LAN, Messaging, Help-desk, Desktop, Data Center and Purchasing operations for MS platform in a 150+ servers, 2500+ desktops and 1800+ users environment with over 2 mil budget.

* Managed technology sales activities by planning, organizing, directing and controlling various sales operations and activities. * Collaborated with regional Sales Managers for creating new sales channels and clients, setting sales targets and improving sales processes. * Coordinated sales consultants and managers during decision making process with client by identifying client requirements for current and future business needs.

* Identify key accounts and client’s business need analysis. C, C++ development for business applications.