Hannes Grüttmöller

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Sales & Marketing Department Kempinski S.A. (Geneva): - To assist with the quality management of the Kempinski GHA Discovery database - Assisting with the quality management of the OCIS database - Updating distribution lists as directed - Capturing detailed information of the GHA Discovery members - Processing mileage claims from different sources - Updating information about Airline Partner e.g. Promotions - Editing members newsletter and internal newsletters - Assistance of corporate CRM staff wit

Training in the F&B Department of the Emirates Palace (Abu Dhabi). - Ensuring smooth opperation flow - Creating daily reports - Creating weekly work schedules - Brief team members - Reporting to line managers - Working on various developing projects - Complying LQA, safety and hygiene standarts for the Outlet and team Members Trained in the following outlets: - Le Vendôme Brasserie - Sayad - Al Majlis & Caviar Bar - Palace Ceremony

Service in luxury venues in and around Hamburg e.g.Atlantic Hotel Hamburg, Vier Jahreszeiten Hamburg, Crown Plaza Hotel - Preparing Events in Coordination with constituent - Arranging room set-up - Compiling the right team for the right Event - Train and evaluate team members - Ensure smooth work flow - Trouble-shooting of upcomming issues at the work place - Ensure Mise en Place service standards - Documentation of each event