Hari Kiran reddy pammi

Currently working as of Manager - Operations in Cognizant Technology Solutions India Private Limited ("Cognizant") managing Nike backup Infrastructure from offshore. Results-oriented, talented professional with over 10 years of visible achievements in both Customer-driven and technological industries combined with good understanding of technology and expert troubleshooting skill.

• Responsible for reporting backup health check/SLA metrics/patch management and latest updates to assigned business critical customers in bi-weekly meeting. • Visit customer premises on monthly basis to identify the technical trainings required by the team and arrange for the same. • Involved in providing training to Commvault resellers, managed service partners on Simpana product. Trained all major service partners including HCL, WIPRO, Cognizant, Infosys, CTS, Mahindra and other resellers.

• Responsible for managing Dell customers CommVault backup environment. Ensure daily backups are completing successfully with in backup window. • Report Generation - Daily, weekly and monthly reports on Major Incidents to share it with the customer. • Driving overall customer satisfaction and SLA targets

• Provide L2 support for Syncsort customers using Syncsort backup products. (Backup Express and NetApp Syncsort Integrated backup

Responsible for providing Technical support on CommVault Galaxy/Simpana suite of products by direct interaction with customers and partners & providing technical knowledge /troubleshooting on implementation of CommVault product in their environment.

• Handling Executive Escalations from across 16 sites located globally for Dell Inc and providing Upstream Feedback to the SMT / R & D D as well as Downstream Feedback to Frontline Managers and Technicians and identifying Training Requirements thus playing a vital role in Process / Product Improvement.