Hashim Abdul Khadar

Completed Tesla service training program and developed technical expertise through a blended approach of in-class theory, hands-on practical work, and self-paced learning. Diagnosed, repaired, and maintained Tesla vehicles, including Model S, Model 3, Model X, and Model Y, utilizing advanced diagnostic tools and software provided by Tesla. Conducted comprehensive vehicle inspections to identify mechanical, electrical, and software-related issues, ensuring compliance with Tesla's quality and safety standar

Supervise and lead a team of retail associates, ensuring adherence to company policies, providing guidance, and conducting performance evaluations. Trained new employees on store operations, product knowledge, and customer service protocols, fostering a knowledgeable and skilled team. Create and manage employee work schedules, considering store needs and staffing requirements. Elevated customer service standards, resulting in 10% increase in customer satisfaction scores and resolved complex customer issu

Received numerous positive feedback and customer testimonials, highlighting exceptional service and problem-solving skills. Implemented time management techniques, enabling the handling of a higher volume of customer queries while maintaining quality service. Maintained a friendly manner, calm and positive attitude when handling customer complaints. Cultivated strong relationships with customers, resulting in a high rate of repeat business and customer loyalty

Provided exceptional customer service by greeting customers, assessing their service needs, and scheduling appointments for vehicle maintenance and repairs. Consulted with customers about their vehicle issues, diagnosed problems, and recommended appropriate repair and maintenance services. Prepared accurate and detailed work orders, including a breakdown of recommended services, estimated costs, and time frames. Presented additional services or maintenance packages that align with customer's vehicle need

LBS College of Engineering Kasaragod