Heather Wilches-Brooks

Developed and implemented virtual business support company to assist clients worldwide. Create business-enabling solutions and strategies that build competitive advantage and add to the corporate bottom-line and image while staying focused on clients best interest and needs. Visionary virtual leader repeatedly sought out to lead high-level initiatives, including policies and procedures, infrastructure design, and reorganization. Key Highlights: ~ Director of Operations for elite RealEstate group to ensur

Originally hired as Executive Assistant to President to assist in organization and structuring of corporation. Promoted throughout corporation to establish, monitor and implement company customer care programs across multiple facility locations. Oversee a team of four indirect reports to ensure company compliance of NAHB policies, permit requirements, evaluate and revise policies, and provide tools to help team. Key Highlights: ~ Implemented PunchList Manager software program and executed the communicati

Recruited to establish rapport with potential clients and increase bottom line sales goals while maintaining integrity of MSDS protocol and corporate image. Key Highlights: ~ Increased sales revenue by several hundred thousand dollars in less than one-year by recycling leads and generating new clientele.