Heidi Kurter

I provide recruiting and onboarding strategies to businesses and organizations to increase their retention, engagement and bottom line.

•Conduct skills evaluations and make recommendations •Participate in on-going planning development and curriculum evaluation •Use instructional strategies to provide quality and excellence to students of all ability levels •Assess learning needs for each classroom; write daily and weekly lesson plans •Create and enforce child-based hands-on curriculum to promote student interest and receptive learning

Full life cycle recruitment: creating requisitions to conducting new hire orientations Worked on Global Mobility projects Coordinated and implement recognition initiatives: Onboarding Partner Program, Culture Committee, Spot Light Prize Organized, developed and implemented company trainings, events and culture activities Handled policies, programs, and procedures including: the interview process, onboarding, orientation, benefits, relocation, background checks, leaves of absence and immigration

Conducted phone screenings and interviews to assess candidate's skills and abilities for open positions Worked closely with applicant tracking databases to identify new potential candidates Researched current market opportunities surrounding Berlin, Germany and benchmarked against company Reviewed and evaluated weekly KPI achievement Opened and closed requisitions in tracking system Identified right-fitting candidates for open positions Assisted candidates with the relocation and Visa process

• Advised students in Resume and Cover Letter writing, as well as conduct mock interviews • Assisted in writing and distributing monthly student newsletter • Conducted internship orientations for students entering the DeSales Internship Program • Assisted with planning and marketing on-campus events

• Conduct background checks, motor vehicle checks, pre-employment screenings, and reference verifications • Experience with employee relations (workers compensation and disability claims, maternity, FMLA disputes and terminations) • Create employee spotlight and display new employee every month • Recruiting: LinkedIn, Indeed, local colleges and churches; Attend job fairs • Established a partnership with Penn State Lehigh Valley securing a position for Via on their Human Services Advisory Board

Interviewed and assessed candidate's skills and abilities for positions Prepared offer packages and assisted HR in making offers to candidates Exposed to ADP's Virtual Edge and managed applicant tracking process Created flyers and memos to promote Healthy Start Program to increase employee participation Monitored and updated training curriculum assigned to all employees Researched and revamped employee recognition program and benchmarked program against other companies

• Successfully marketed brand, detailing products and services while creating professional lasting relationships with customers. • Provided timely, accurate, professional, and concise service to customers • Maintained confidentiality during customer transactions • Assisted Front Line Supervisors with supervisory matters when additional help is needed

Achieved an average rating of 100% providing exceptional customer service and preventing customer callbacks within 48 hours Troubleshot routers, computers, cell phones including PDA’s on a routine basis Administered customer loyalty, courtesy, concern, and knowledge in a timely manner on every call Used knowledge and experience in the communications technical support to promote company’s products and services Received 15+ customer commendations praising performance and abilities

Dual Major in Human Resource Management and International Business