Heiko Scholten

Providing support for Application, Filesystem or Active Directory backups and restores on either Windows or Linux as OS using EMC NetWorker Recoveries using either EMC NetWorker or Kroll ItemPoint SQL single server, clustered or AoAG Exchange DAG or single server Salesforce is being used as CRM for creating KB articles Reproduction of customers issues in a Lab using VM's on VMware Workstation and vSphere Client Remote connection via WebEx

Provided support for archiving messages using EMC "SourceOne" Archive Solution within an MS Exchange or IBM Domino environment and SQL as Database in the back-end. Also for shortcutting to reduce the mailbox size of individual users. Run SQL queries against the Archive and Configuration database EMC SourceOne uses to process messages. Troubleshooting and RCA for a wide range of different environments plus SharePoint including their storages like Centera, Avamar or DataDomain.

Microsoft Professional Service Support (MS PSS) for Messaging (MS Exchange/Outlook)

Creating and maintaining of a web site. Provide regular updates to customer. Discuss customer suggestions who would like to see on the web site.

Network administration on-site

Hardware and Software support of different PC systems.

Migration from MS Exchange to Lotus Domino: - backup data prior migration - creation of scripts for an automatically process - restore data post migration - test messaging flow post migration

- In-house IT administration - developing of batch files for unattended Installations of Lotus Notes - developing of Intranet-Sites based on Lotus Notes