Henrik Truels Jensen

Responsibilities: - Business development, strategy, and execution Servicedesk & Support - Responsible for 24/7/365 Support Global - Budgeting responsible - Global People Management incl. Subcontractor Management - Part of Customer Success management team - ISO27001 & SOC2 Audit and Implementation

Responsibilities: - Business development, strategy, and execution Servicedesk & Support - Budgeting responsible - People Management - Member of Professional Service management team - Responsible for implementing Global ITSM Tool

Responsibilities: - Delivery Management on the Enterprise portfolio - Overall Program Management on large enterprise development account >100.000 hours - Business development, strategy, and execution - Budgeting and P/L responsible - People Management for a team of 27 people (Development, Servicedesk, and TechSupport). - Recruitment of high-performance teams in both Denmark, Czech, and the Philippines - Member of Microsoft Solutions management team (150+ employees).

Responsibilities: • Strategy & Support Content Management Systems • Responsible for all non SAP applications • Analysis and coverage of all applications to ensure strategic and forward-looking proactive development • Participate in the steering group on strategic IT projects

Responsibilities: • Support to customers. • System service on all products. • Service delivery management. • Technician service group. • Budget responsibility: system service and consulting business area

Responsibilities: • Outsourcing the entire IT setup to external supplier. • Strategic turnaround in IT. • Building the Microsoft Lab Management Development Platform. • Replacing all MS-related applications to newest platform. • Project management. • IT governance.

Management consultant department which is placed between business and IT development - Project management - Strategic development of DFDS A/S core application "Phoenix" that handles all booking, invoicing, place management on all ships and administration of containers and trailers pools - Development and implementation of Best Practices and the following transformation process - Training new staff by acquiring new business areas - Implementing ITIL processes

Management of IT staff in Denmark and Germany - Strategic assessment against business processes - Operation responsible for all IT systems located in Denmark - Budget responsibility - IT governance - Project Management

Responsible for all IT activities on Services On Board Services area - Optimization and Consolidation of Systems - Deputy IT Head since 2002, responsible for the team in Denmark and partly responsible for a group in Germany. At that time I was a part of the group involved in bringing together the departments that are located in Denmark and Germany - Strategic responsibility for the IT systems that supported the operation. E.g. Cash systems to meet requirements.

Business Consultant on Trade and Logistics - Project Management