Henrique Machado Moura

Currently, I work for BB Seguros, the insurances and private pensions company of Banco do Brasil. Among my duties, I can describe assess the issues that most impact customer satisfaction, based on the results of surveys, reports of complaints and events received daily, and suggest improvements in products, services, service flows, communication, support material, call center scripts, among others. My current main role is to seek to eliminate customers reasons of complaints from our business lines.

Innovation and New Businesses Senior Analyst At this positions, my main duties were prospecting and developing new products and businesses and projects management. I also acontributed to the developing BB Seguros' Venture Capital and Innovation strategies.

My main duties at the time were: Developing commercial strategies and solutions concerning insurance and private pension products. Conducting the BB Seguridade group relations with its partners and companies concerning commercial aspects Evaluating results. Advise the group in acquisition processes and to set goals. Coordinate promotional, sponsoring, research and commercial actions

As Operational Risk Analyst, my duties were: Advising the bank and its subsidiaries in identifying, evaluating, controlling, mitigating, and monitoring their operational risk in products and processes. Developing models and methods to identify and treat operational risk and losses Supporting the proposition of operational risk management policies to the banking group. Developing solutions to mitigate risk.

Focused in International Marketing and Business Administration Professional postgraduate course, teaching daily life subjects such as Logistics, Finances, Tax and Regulation and Negotiations

Focused in the field of Business Administration. Professional graduation course, emphasizing service businesses management.