Hesham Allam

 Creatively leading a group of technical people to provide 2 nd level support.  Achieving Operation’s target with SLA 85% & service availability 99.99%.  Preparing the plans for people & service development supporting business continuity.  Reporting service statistics and provide mitigation for the risks if any on weekly/monthly basis.  Proactive handling for appropriate issues or risks.  Participating in management’s strategic service reviews meeting.

Effectively resolve Incidents following ITSM process.  Administrate multi-tier application component “Apache, WebLogic and Oracle database activities.  Investigation with the vendor to find the issues root cause and apply permanent fix.  Perform application deployments and upgrades according to the change management process.  Develop scripts to ensure service reliability and keep it controlled using SVN  Creative usage for the logs by creating visual dashboards using Splunk.

 Handle 24H support regarding TE-Data’s Hosting solution.  Install, configure, and administer various systems (UNIX-Like, UNIX, Microsoft). 2 HeshamSalahAllam@gmail.com  Support, maintain and develop the up and running systems and applications.  Monitor the T3 data center with different monitoring systems.

 Gathering details to build most suitable environment supporting the business requirements.  Enhance current solutions from standalone plans to high availability plans.  Design internal solutions to support cost efficiency decisions.