
Hesham Allam
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Hesham Allam
- Bis heute 8 Jahre und 6 Monate, seit Dez. 2016
RPA team lead
Vodafone International Services
Creatively leading a group of technical people to provide 2 nd level support. Achieving Operation’s target with SLA 85% & service availability 99.99%. Preparing the plans for people & service development supporting business continuity. Reporting service statistics and provide mitigation for the risks if any on weekly/monthly basis. Proactive handling for appropriate issues or risks. Participating in management’s strategic service reviews meeting.
- 3 Jahre, Jan. 2014 - Dez. 2016
Senior Systems Engineer
Vodafone International Services
Effectively resolve Incidents following ITSM process. Administrate multi-tier application component “Apache, WebLogic and Oracle database activities. Investigation with the vendor to find the issues root cause and apply permanent fix. Perform application deployments and upgrades according to the change management process. Develop scripts to ensure service reliability and keep it controlled using SVN Creative usage for the logs by creating visual dashboards using Splunk.
- 5 Jahre und 3 Monate, Nov. 2008 - Jan. 2014
Data Center systems engineer
TEData
Handle 24H support regarding TE-Data’s Hosting solution. Install, configure, and administer various systems (UNIX-Like, UNIX, Microsoft). 2 HeshamSalahAllam@gmail.com Support, maintain and develop the up and running systems and applications. Monitor the T3 data center with different monitoring systems.
- 1 Jahr und 1 Monat, Nov. 2007 - Nov. 2008
Solution Architect
Top line for services
Gathering details to build most suitable environment supporting the business requirements. Enhance current solutions from standalone plans to high availability plans. Design internal solutions to support cost efficiency decisions.
Ausbildung von Hesham Allam
- 4 Jahre und 1 Monat, Sep. 2003 - Sep. 2007
Commerce
Cairo University
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
Arabisch
Muttersprache
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