Hesham Ibrahim
Skills
Timeline
Professional experience for Hesham Ibrahim
- Current 5 years and 4 months, since Apr 2021
Senior System Administrator
3F INCS
Providing technical support via phone, SMS, direct chat and email. active directory, Exchange , GPOs, DNS, DHCP, IIS virtualization tools: VMWare Veeam R&B and Synology ABB. databases administration and scripting. enterprise software environments. networks (LAN, WAN). Administration of firewall Meraki networking scripting in Python, powershell. SCCM Build an internal knowledge database Communicating with vendor support management, control, and monitoring of server infrastructure best practices
- 2 years and 2 months, Feb 2016 - Mar 2018
Team Leader, IT
Duba’a Municipality
Led a team of IT support professionals, Collaborating with different cities teams across the Tabuk region. Developing and maintaining IT support policies and procedures Supervised technical troubleshooting provided solutions to complex problems Developed and maintained a knowledge base of common issues, Provided ongoing training and development opportunities to team members maintained positive relationships with internal and external stakeholders
Educational background for Hesham Ibrahim
- 10 months, Sep 2018 - Jun 2019
public relations
Alexandria University
- 6 years and 3 months, Sep 2005 - Nov 2011
Electronics and Communication Engineering
Faculty of Engineering, Alexandria University
Languages
English
C1 (Fluent)
Arabic
C2 (Expert / native speaker)
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