Himanshu Choudhary

Diagnosed hardware-software system issues and translated technical findings into actions for service, engineering and operational teams. Managed incidents and service requests through ServiceNow maintaining structured technical records and resolution follow-up. Used Microsoft Power Automate to improve selected service-related forms and routine data capture workflows. Supported system inspections, software and firmware updates, preventive maintenance activities and digital-twin and VR-training initiatives

Translated customer and technical requirements into test configurations, validation checklists and acceptance evidence. Executed adaptation and system tests, analyzed raw banknote-processing data and identified quality deviations. Maintained test results, issue logs, change items and progress trackers in SAP and Azure DevOps. Coordinated findings with engineering, certification, quality and operations teams, verified fixes through retesting, and improved test and reporting methods.

Responsible for raw data recording on various banknotes processing systems (BPS-C segments) for adaption testing Developed comprehensive process documents for capturing and organizing raw data, ensuring accuracy and efficiency in data management Prepared test configurations, test materials and documentation for banknote-processing system validation. Established and implemented standardized test cases to optimize and maintain data recording processes

• Processed VAS (Value Added Services) as needed • Sorting, scanning, and stacking packages on pallets • Used technology like scanners, computers, and handheld printers • Managed incoming inventory and optimized the workflow as required

Produced recurring and ad-hoc reports using Finacle, SAP ERP, Salesforce and Excel, delivered 10+ management presentations, trained 50+ employees and supported KYC, AML, reconciliation and compliance. Gathered requirements from branch managers and users during the Finacle 7-to-11 migration and translated them into inputs for IT teams. Supported UAT, demonstrations, data validation and rollout across 53 branches. Demonstrated digital banking to 100+ corporate customers and supported post-go-live issues.

Relevant focus: Business Statistics, Management Accounting and Finance, Operations Management, Strategic Management, Information Management, and Digital Transformation. Thesis: The Influence of Computer-Based Training on Customer Value Creation: A Case Study of Giesecke+Devrient Currency Technology GmbH.

Relevant focus: Database Management Systems, Information Systems, Software Engineering, Web Technology, programming, and ERP systems. Project: Developed a City Finance System using C#.NET and SQL.