Himanshu Choudhary

Conducting installation, inspection, and servicing of the BPS X9 at customer sites. Performing preventive maintenance, fault diagnostics, and repairs to ensure optimal system performance. Supporting system upgrades and software updates for enhanced efficiency. Providing technical training and user guidance to clients for seamless operation. Ensuring compliance with quality standards and optimizing performance for high-speed banknote processing.

Conduct adaptation tests according to specifications and standards, creating test banknotes and reporting results. Support improvement of test methods and evaluation processes, summarizing findings in quality reports. Assist in adaptation work by selecting banknotes, organizing data, and creating SAP article numbers. Manage digital filing systems, support certification processes, and address test inquiries. Actively participate in operational meetings and configure testing setups. Optimize data acquisition

• Responsible for raw data recording on various banknotes processing systems (BPS-C segments) for adaption testing • Developed comprehensive process documents for capturing and organizing raw data, ensuring accuracy and efficiency in data management • Collaborated with various business verticals and teams to address and fulfil customer requests, ensuring prompt and satisfactory resolutions • Established and implemented standardized test cases to optimize and maintain data recording processes

• Processed VAS (Value Added Services) as needed • Sorting, scanning, and stacking packages on pallets • Used technology like scanners, computers, and handheld printers • Managed incoming inventory and optimized the workflow as required

Treasury • Collaborated with cross-functional teams to ensure accurate cash flow reporting and planning, resulting in a 30% reduction in forecasting errors Planning & Development • Developed financial reports and presentations to assist C-level executives in analytics on credit and budget plans Marketing & Sales • Created practices to promote bank products and services more effectively resulting in increased customer satisfaction by 30% Loan and Debt Recovery • Negotiated & ensured 100+ payment arrangements

Customer Relationship Management • Implemented a solid escalation process for complex customer complaints, resulting in a 20% decrease in complaint resolution time • Established and maintained cordial relationships with customers, resulting in a 15% increase in customer satisfaction and retention rates Cash Management • Maintained standard procedures and created new systems to optimize cash inflow from different business activities, resulting in a 30% increase in cash flow

(Affiliated To Wittenborg University of Applied Science, Netherlands) •Management Accounting & Finance •Marketing Management •Research Methods Introduction •Human Resource Management •Operations Management •International Management •Information Management •Globalisation, Society & Culture •International Corporate Sustainability •Business Statistics •Strategic Management •International Consultancy