Hoda Mahfoz

- Provided technical support for Microsoft Graph API, assisting clients with code investigations and troubleshooting complex issues. - Joined client meetings to offer hands-on solutions and resolve critical problems. - Successfully closed a high volume of support tickets, consistently achieving top results. - Contributed to a 36% increase in client satisfaction surveys, showcasing the quality and effectiveness of support provided.

- Involved in the analysis, design, development, and maintenance of a high-performance microloan provisioning platform, capable of processing millions of transactions daily. - Spearheaded the development of a project from scratch, delivering it within a tight deadline while maintaining high quality and performance standards. - Responsible for maintaining, expanding, and scaling the company platform to meet increasing transaction loads and business demands.

- Spearheaded the development of an e-commerce platform for york.com/sa, driving increased sales by implementing targeted campaigns such as order-specific bundles and random gold gift promotions. - Integrated secure payment solutions, ensuring a smooth checkout process that contributed to improved customer satisfaction and sales conversion rates.

- Developed medical and vehicle insurance solutions from the ground up for bcare.com.sa, significantly improving operational efficiency and user experience. - Designed and implemented scalable backend systems using .NET, leading to faster policy issuance and streamlined claims processing. - Integrated complex APIs to automate insurance workflows, resulting in reduced manual effort and quicker response times for customers.

- Design and develop applications in C#,asp.net,sqlserver - Write high quality, maintainable code using best industry standards - Work with Business Analysts to define scope, features and estimates for new projects - Analyse and gather business requirements and architect appropriate solutions - Lead daily stand-ups - Research and learn cutting edge development practices and technology that improve our processes over time