Holger Hoppe

Responsible for technology strategy and product roadmap for SaaS-based anti-counterfeiting and channel integrity solutions. Successfully established next generation enterprise product leading to company acquisition by MarketTrack Inc.

Extending UK-based operation of Textic into the US market; prepare sales and marketing plans to address ADA web site compliance for retail industry, social networking sites, local and central government; applying Text to speech technology for web and mobile, languages, translations, and web assistive technology.

Product champion and application architect for ChannelNet’s flagship web product; ownership of product road map and technology direction. Product platform included web content management, interactive website construction, content aggregation, user forum/blogs and eCommerce platform with rule-based recommendation engine. Technology utilizing web service oriented architecture in Microsoft .Net technology, with a later migration and released of J2EE on various application servers.

VP Professional Services for Consulting, Hosting and Educational Services in the Americas. Merged organization and business processes into eGain’s Professional Services practices. Senior Engineering Director, Software Applications - established a new software development team that released,the new generation of XML-based knowledge search client applications, enabling access over Web, Email, IVR and desktop client.

Established profitable consulting organization; implemented over ten client applications; performed workshops and management consulting on Call Center Workflow, return-on-investment and the benefits of using Case Base Reasoning technology.

Senior Engineering Manager for European product and solutions development organization with over 100 engineering professionals in software, hardware and solution engineering, QA, and Project Management. Development of corporate funded software and hardware products for special applications in the manufacturing industry, released and supported worldwide. Delivery of custom applications for strategic European accounts.