Holger Huhle-Neumann
Skills
Timeline
Professional experience for Holger Huhle-Neumann
- Current 3 years and 7 months, since May 2022
Experte für Digitalisierung - Keynote Speaker & Impulsgeber
Huhle-Neumann Consulting & Solutions
Der selbstständige IT-Berater aus Neuss versteht es anhand praxisrelevanter Beispiele bildhaft und dabei unterhaltsam den Unternehmen den Nutzen der Digitalisierung zu vermitteln. Er ist Impulsgeber und treibt damit die Digitalisierung in Deutschland voran.
- Current 7 years and 10 months, since Feb 2018
IT-Berater - Citrix Network & APP Security | Cloud-Computing | DevOps
Huhle-Neumann Consulting & Solutions
Beratung zu Themen: Citrix / Imperva / Virtual Desktop / Virtualisierung / DevOps / Network & Security / Kubernetes Expert / Vmware Expert / IOT Specialist - Citrix Netscaler, Citrix ADC, XenApp, XenDesktop, Virtual Desktop, Storefront, Workplace APP Interimsmanagement: Operations Manager/ ITIL Certified in IT Service Mgmt / PRINCE2
- 1 year and 9 months, May 2016 - Jan 2018
Lead Escalation Engineer & Team Lead
Citrix Systems GmbH
· Leading a multinational team · Responsible for the review, qualification and ownership of complex enterprise level support calls · Perform in-depth analysis of memory dumps/network traces while developing troubleshooting - focused code / script knowledge. · Independently de-escalates/defuses complex customer situations · Acting as technical interface between the customer and 3rd Level Engineering / Product Development · Writing tools/scripts to assist in troubleshooting/support activities
- 3 years and 10 months, Jul 2012 - Apr 2016
Senior Escalation Engineer
Citrix Systems GmbH
- Technical Customer Relationship Manager für mindestens zwei Enterprise Kunden - Sichtung, Qualifizierung und Übernahme von komplexen Enterprise Level Support Calls - Analyse von Memory Dumps und Netzwerk-Traces - Troubleshooting im Programmcode - Technisches Interface zwischen Kunden und 3rd Level Engineering - Entwicklung von Tools zur Unterstützung des Troubleshootings bzw. der Support-Aktivitäten - Erstellung von Knowledge Base Dokumentation für alle gelösten Probleme
Educational background for Holger Huhle-Neumann
Elektrotechnik - Nachrichtentechnik
Fachschule für Technik Dresden
Nachrichten & Informationstechnik
Languages
German
First language
English
Fluent
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