Holly Vessell

B2 Level class 6-8 adults Relaxed, book assisted lessons with the goal of improving confidence in those that already have a good grasp of the English language My page from VHS Lohr-Gemünden website: https://www.vhs-lohr.de/programm/lohr/kurs/Englisch-B2/QL2116

Weekly, one on one, online lessons with the same student for 8 months

• Maintained customer satisfaction while understaffed and performing multiple duties • Kept customer turnaround high by attending to customers and bussing tables swiftly • Ensured wait time was kept under 10 minutes for kitchen orders and 20 minutes for sushi orders • Sustained effective communication with wait staff, kitchen staff, and sushi staff

Volunteer tutor with university campus club EPTIS (English Peer Tutoring for International Students) for students from China, Mexico, South Korea, Taiwan, and Vietnam. Focused on improving academic English by assessing speaking and writing through mock assignments, and conversational English by freely discussing various topics and playing 'icebreaker' games.

• Performed effective communication in large group environments • Reduced downtime and increased productivity during events by delegating tasks to other employees • Managed dynamic situations by adjusting to the needs and requirements of company’s diverse clientele • Completed various duties including setup and breakdown of event areas, food preparation, and customer engagement during events

• Maintained customer satisfaction during peak hours • Mastered Point of Service computer systems • Handled financial transactions promptly and accurately • Maintained effective communication with coworkers and superiors • Followed safe food preparation, assembly, and presentation procedures • Took initiative to complete tasks outside of scheduled duties

• Consulted over 80,000 soldiers about their current income, expenses, insurance coverage, tax status, or other information needed for a financial plan. • Prepared and interpreted information such as entitlements, deductions, financial document summaries and income projections. • Opened allotments for soldiers and disbursed funds from accounts to creditors as an agent for soldiers. • Created, maintained, and archived pay inquiry reports for approximately 50 soldiers, mostly higher ranking, daily.

• Administered financial support to over 6,300 military personnel and 2,500 civilians while maintaining 97% accuracy and processing documents within 48 hours of receipt. • Monitored customer pay accounts and resolved inconsistencies on the spot. • Collaborated with customers on account issues. • Edited standard operating procedures for the collection and disbursement of funds. • Worked daily in cooperation with South Korean soldiers.

• Completed online due to COVID • 150 hours of coursework • 20 hours of practicum - Practicum hours fulfilled through ,Paper Airplanes' https://www.paper-airplanes.org/our-story (ITA is not a university, but rather a certification program.) https://www.internationalteflacademy.com

Grade: 3.241 Minor: Russian Activities and societies: • Summer 2017 Global Hanma Program – Kyungnam University, South Korea • EPTIS (English Peers Teaching International Students) • English Language Learner's Institute • Korean Student's Association Golden Bell • Russian Club