Houssem Eddine Cherif

As a Run manager, I play a key role in maintaining sustainable business operations across the supply chain lifecycle. My responsibilities include overseeing incidents and service requests from qualification to resolution, leading mobilization units, managing escalations, and ensuring effective communication with stakeholders. Additionally, I contribute to reporting, monitor key indicators, and facilitate post-incident reviews for continuous improvement.

As a Technical and Functional Support Technician, I ensure smooth software operations for clients, leveraging expertise in material management, logistics and distribution processes. I provide end-to-end support, diagnose and resolve complex issues, and contribute to knowledge management by sharing insights and documenting solutions.

As a Fleet Management Engineer at HP Inc, I ensure smooth printing operations for multiple business accounts. I oversee fleet deployment, implement tailored printing solutions, and monitor printers’ performance to maintain optimal functioning and uptime. Additionally, I manage supplies and proactively address operational needs to enhance efficiency and customer satisfaction.

As a Help Desk Technician at Concentrix, I provided technical and commercial support to consumers of Bell Canada products and services. I diagnosed and resolved hardware, software, and network issues, meeting contractual KPIs by accurately documenting interactions and maintaining positive client relationships through effective communication.