Hrvoje Heim

Operator of one part of highway network in Croatia; 130 employees in average Responsibilities/Achievements: - Managing 2 teams of 10 toll-supervisors and 45 toll-collectors plus up to 30 seasonal workers and 3 administrators, - Staffing, recruitment, presentation of the company, coaching and training of the staff, cooperation with the external HR-providers (Dekra), - managing customer complaints - financial control of toll collectors - preparing reports (monthly, quarterly, yearly) for the concession compan

Software company specialized on financial software, groupware tools and Intranet portals; 20 employees – mainly software engineers Responsibilities/Achievements: - Business Development: analysis of customer business processes, product presentations, expanding partner network, support at closing deals, - coordinating workflow between the development team and senior management.

Distributor of lubricants of “Chevron U.S.A. Inc.” for food- and non food-area with about 20 products; 7 employees covering Croatian market. Started half-time and after 6 month promoted to KAM on full time basis. Responsibilities/Achievements: - Managing relationship with Key Accounts in Croatia and network development in Slavonia with the goal to open a new branch office there, - presenting products, managing complaints, - managing orders, organizing logistics and delivery to the customers, - in 2002 I spe