Hubert-Michel Deffon

- Creating and maintaining customer master data records - Engaging with stakeholders for daily operations - Reviewing and optimizing processes - Documenting customer master data procedures - Training master data coordinators - Enhancing compliance within the company by cleaning the database according to KYC & Export Control requirements - Performing user-acceptance and non-regression tests for new SAP ECC features - Monitoring unauthorized use of the customer master data

- Built clustering models with Python to optimize the production of news publishers - Performed segmentation of newsletter subscribers with Python and BigQuery to provide insights, and to enable data-driven decisions for the marketing automation of a specialized publisher - Conducted descriptive sales analyses with BigQuery for book publishers, and visualized the results with Google Looker Studio

- Analyzed flight operations data with Matlab & Excel to assess the performance of a cabin air supply system - Improved by 70% the time used to import data from Excel to Matlab - Ran simulations with Matlab/Simulink to predict the behavior of the temperature control system of 5 cabin models - Conducted model-to-model validation with Matlab & Excel for an aircraft program - Reported the model validation and its updates with PowerPoint - Synthetized the architecture of 3 air supply products with Google Suite

- Developed with Matlab a 2D aerodynamic model of a wing mobile device called spoiler - Tested the model with 4 different configurations - Validated it against flight data - Implemented the product in Matlab

Resolved technical issues involving the customers' card readers.

Handled the modification of reservations, the management of special requests and the escalation processes for customer complaints.

- MBSE - Modelling and numerical simulation within fluid mechanics, thermodynamics and structure mechanics.