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Business owner of transit Voice & Date service - Management of the international wholesale agreements with international carriers. - Evaluate new interconnect agreements:business case, legal and regulatory aspects, contracts - Manage relationships with existing carriers to maximize QoS, revenue and profit. - Offering support to internal departments on carrier related issues. - Preparation, execution and follow-up of capacity orders, invoice verification, etc. - develop new business models

providing support to MS Premier customers and Partners with their Platform related problems in EMEA region. Specified in: Terminal Services, Networking, TCP/IP, SMB, Live Communication Server, VPN solutions Utilizing knowledge of the customer environment, deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Effectively collaborate with peers in the EMEA teams to provide solutions to the customers’ problems. Write technichal articles

contact person for MAS (Managed Servies) customers, after Project Rollout for areas like: - after sales - manage Services billing schema - manage customer WAN and Telecom connections with partners - change management - deliverd Service Center Concept to cover SLA with partner Bechtle