Humberto Gaekel

Experienced IT Onsite Technician with a strong focus on hands-on hardware installation, configuration, and maintenance. Skilled in independently diagnosing and resolving technical issues to ensure smooth day-to-day operations. Provide reliable end-user support while collaborating closely with international IT teams to maintain stable and disruption-free systems. Manage IT tickets efficiently, documents solutions thoroughly, and coordinates with remote teams and external vendors to ensure timely and effectiv

I work closely with cross-functional teams to analyze results and continuously optimize processes. I design and implement quality control procedures that have successfully reduced errors and inconsistencies by 30%. In addition, I carry out both manual and automated testing to ensure high standards of quality and reliability across systems and workflows.

• Co-led a team of more than 30 student workers in charge of the daily management and operations of the significant student building, which included event planning and logistics, tours, and building public relations • Educated end customers on how to use and maintain audiovisual equipment in training sessions English Spanish; Castilian German • Created and updated documentation on equipment, process workflows, and system functioning • Partnered together with IT teams to find and fix system issues • Implem