Ian Niswonger
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ian Niswonger
- 3 Monate, Okt. 2016 - Dez. 2016
Systems Administrator
MVMA Inc.
- 1 Jahr, Nov. 2015 - Okt. 2016
Network Installation Technician
Integrity Solutions Group
• Provided desktop and remote support for all hardware, software and network issues • Performed Fortinet Firewall configurations and updates • Traveled nationwide to client practice locations for hardware, server and network setups, builds, repairs, and installations • Setup, calibration, and maintenance of Carestream 8000, 8100 SC, 900, 9300C, 8100 2D & 8100 3D Dental Oral X-Ray Units • Setup and configured client VPNs • Certificate of “Carestream Dental: National Service Provider Training” Completion
- 2 Monate, Okt. 2015 - Nov. 2015nscglobal
Remote Desktop Support Technician (Contracted To) McGraw Hill Education
• Performed SonicWall Firewall configurations and updates • Used Active Directory to perform password resets, add/remove PCs from the domain, create/delete users, and to edit user permissions • Provided remote support of Blackberries, iOS, Android, and Windows mobile devices • Use of VMware vSphere Client to reset VDI machines using jump servers • Managed and trained new employees
- 10 Monate, Jan. 2015 - Okt. 2015nscglobal
Remote Desktop Support Technician (Contracted To) Morgan Stanley
• Troubleshooting of mainframe access issues • Used Active Directory to perform password resets, add/remove PCs from the domain, create/delete users, and to edit user permissions • Provided remote support of Blackberries, iOS, Android, and Windows mobile devices • Created templates with integrated macros which increased helpdesk efficiency and call rates by 53% • Created indexed knowledge base articles that improved troubleshooting step lookup for all technicians
- 5 Monate, Dez. 2013 - Apr. 2014
Groupon Customer Service Representative
RDI Marketing
• Provided customer support regarding package tracking, shipment & delay notifications, order refunds & cancellations, and discount issues • Provided web navigation assistance for customers with online products
Ausbildung von Ian Niswonger
- 2017 - 2017
General Studies
Sinclair Community College
• Web Dev HTML5 & CSS3 • Interpersonal Communication • College Algebra • Fiction Writing • Piano
- 4 Monate, Aug. 2014 - Nov. 2014
Information technology
Per Scholas
• Learned how computer hardware properties interface with a user from the motherboard • Dismantled and reassembled a Windows desktop for hardware training • Learned how to remove and prevent malware and viruses • Certificate of Course Completion
- 7 Monate, Sep. 2012 - März 2013
General Studies
Sinclair Community College
• English Composition I • English Composition II
- 1 Jahr und 10 Monate, Aug. 2010 - Mai 2012
General Studies
Northmont Sr. High
• General Studies • Microsoft Office Suite Training • High School Diploma
Sprachen
Englisch
Muttersprache
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