Iben Bergen

Contact Center Proces Lead Backfiller June-July 2015 Single Point of Contact (Spoc) for Innovation Program (We@Accenture) for 40 employees Proces Documentation Maintainance and Creation as well as Change Request Handling in cooperation with the client Internal recruitment interviews as hiring manager Performing Contact Center trainings for new joiners Customer Service & Service Delivery Superuser system support

I provide HR Services for a big international company within the FMCG industry. Answering HR and Contact Center queries and advicing Client on HR Policies and Processes HR Administration and Creating Official HR Documents Performing Contact Center trainings for new joiners Backfiller for recruitment

Customer Service on a daily basis Administration and Order Processing Handling complaints on products and reimbursements from suppliers

Booking rooms and conference rooms in system Customer service on telephone and at the reception

Working with daily operations and Sales in IKEA Bistro & Boutique Warehouse maintanance Cashier work

Thesis about incentive pay and motivation in '"Semler Gruppen" that own's the Danish import of Volkswagen, Skoda and more. Paper about knowledge sharing in an international company, Novo Nordisk. Exchange in Lyon with focus on internal branding.

Semester project about Employee Motivation and Satisfaction in "Danmarks Radio". Semester project about Employee Occupational Health and Employee Worklife Balance in "DAC" - Dansk Arkitektur Center.