Ibrahim Al-Haifi

As a senior ICT Business analyst, I introduced and established IT service management (ITSM) processes, based on ITIL best practices. policies and ServiceNow platform and other tools.

As a management consultant, I have been offering senior management of two companies in Germany advisory services in the areas of: service strategy, managed IT services, project management, business analysis, IT process optimization and other related topics.

As an advisor for the Green Climate Fund (GCF), I designed, established and led the implementation of the ICT services, operations including collaboration and communication platforms and associate framework contracts with the external service provides for the headquarters of the GCF in South-Korea.

As a service manager at UNFCCC, I was responsible for delivering centrally shared ICT infrastructure services the UNFCCC headquarters and for the global UN Climate Change conferences worldwide.

As an MIS/IT manager at the Social Fund for Development (SFD). This fund was established by the World Bank to become a key social development funds in the region. I was responsible for for leading the design, establishment and management of all IT systems and services at the Fund.

As an IT consultant at the World Bank, I was responsible for the administration of the IT systems and networks for 2 sub-departments of IBRD (IECCP/IECIT).