Dipl.-Ing. Ibro Rebronja

• Delivered high-volume bilingual customer service in German and English while resolving over 400 inquiries weekly, maintaining a satisfaction rating of 95% based on customer feedback surveys. • Streamlined conflict resolution in a remote environment by identifying root causes of customer issues, ensuring high first-contact resolution rates and consistent service quality.

• Engineered responsive, cross-browser compatible web applications using Vue.js and JavaScript, resulting in seamless user experiences across mobile and desktop platforms. • Architected modern UI components with Tailwind CSS and Bootstrap, reducing CSS codebase complexity while ensuring strict adherence to design specifications. • Streamlined development workflows by managing version control via Git/GitHub and maintaining comprehensive technical documentation.

• Developed low-level STM32 firmware in C/C++, implementing peripherals like GPIO, USART, and timers for an autonomous vehicle prototype. • Supported requirements engineering, software architecture, and validation processes following the V-Model framework. • Troubleshot hardware-software interactions and optimized embedded systems in Linux/Ubuntu, collaborating with senior engineers and improving skills through technical documentation and feedback.

• Entwickelte responsive Front-End-Webanwendungen mit HTML5, CSS, Bootstrap, Tailwind, JavaScript und Vue.js. • Erstellte und integrierte REST-APIs, die mit Datenbanken wie MySQL und MongoDB arbeiten. • Verwendung von Git, GitHub und WebSocket für Versionskontrolle und Echtzeitkommunikation.

• Automated high-volume data entry workflows by developing custom Python scripts, significantly reducing manual effort and increasing processing speed. • Optimized data integrity and accuracy by implementing automated validation checks, ensuring high-quality outputs across large-scale datasets. • Engineered reporting tools to organize raw data into structured formats, streamlining internal workflows and enhancing data accessibility.

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