Ignacio Paredes

Providing global technical support for the Intellispace Critical Care and Anesthesia Software and the integration with Monitoring systems • Responsible for the investigation, analysis and identification of Software defects. • Coordinating and supporting world-wide colleagues in the field, to have a better understanding of the issue and customers infrastructure. • Working closely with R&D in order to reproduce issue/defect and determine the root cause to find the best way to correct the issue/defect.

Global L4 Service Engineering Support for the HealthCare Imaging Women’s Health Department responsible for the day to day management, solving major problems from Workstations with Mammography Software. Link between Software Engineers, QA, Field Engineers and Customers in order to improve and ensure the product supportability. Working with World-Wide Field Service Engineers, providing high quality level 4 international assistance

Computer Engineering and IT System Administrator of the UKT medical installations, strategy development, controlling, implementation and supervision of projects in the areas of Radiology and Cardiology as well development and improvement of system interfaces (Radiology and Cardiology Information Systems and Image Management System) according to internal requirements in close cooperation with different systems suppliers.

Field Support Engineer, solving problems on PACS, RIS, clinical workflow and IT infrastructure, servers and workstations; giving on site and remotely support, supporting customers in Mexico and Latin America, having close communication with end users and with Hospital IT team, providing them the proper training in order to have a correct workflow of the system, gathering complete documentation of the service operations, in order to have a feedback.

Master Project