Iman Abdelaziz
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Iman Abdelaziz
- Current 3 years and 6 months, since Jan 2023
Senior IT-Consultant | Test & Quality Management
msg systems ag, Ismaning
Responsible for the implementation of all services based on storage and data backup products.
- 1 year and 3 months, Jul 2018 - Sep 2019
Software-Projektleiter
QCENTRIS
• Lead and manage the project team • Provide regular updates to upper management • Manage deliverables according to the plan
• Managing more than 20 agents • Monitor and Controlling • Side by Side Coaching and set development plans
- 5 years and 7 months, Jun 2008 - Dec 2013
Quality Team Coach
Vodafone International Services
Side by Side coachings, professional coachings and tool-coachings and creating individual development plans.
- 2 years and 1 month, Jun 2006 - Jun 2008Vodafone Global Enterprise
Helpdesk Project integration specialist
Responsible of delivering an overlay monitoring and reporting of MNC accounts in-country (ITIL Service Delivery) in terms of RFP implementation, transformation and migration to the MNC Account teams.
Simplify service delivery by providing a single point of contact for helpdesk(s), to resolve issues involving more than one country.
- 7 months, Jun 2005 - Dec 2005
Vodafone Directory Assistance agent
Vodafone Egypt
o Representative VAS-Schengen Handling and setting Schengen Visa Appointments.
- 2004 - 2005
Deutschlehrerin
Goethe Insitut Kairo
- 3 years and 11 months, Aug 2000 - Jun 2004
German Teacher
DEO (German School)
o German teacher in the German kindergarten (DEO)
Ausbildung von Iman Abdelaziz
- Current 8 years and 9 months, since Oct 2017
Masterstudium
Universität Leipzig
- 3 years and 10 months, Aug 2000 - May 2004
Deutsche Philologie / Germanistik
Cairo University
Humboldt Gymnasium,Köln
Sprachen
English
German
Arabic
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