Ingo Mikolajewicz
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ingo Mikolajewicz
- Support all stores in the area - Advice and disposal all products out of telecommunications - Support colleagues in sales preparation, marketing and service - Train new colleagues in store and company organization - Train colleagues in company-used programs - Replacing colleagues temporary in case of illness - in charge for planning the roster for the area
- Support all stores in the area - Advice and disposal all products out of telecommunications - Support colleagues in sales preparation, marketing and service - Train new colleagues in store and company organization - Train colleagues in company-used programs - Replacing colleagues temporary in case of illness - in charge for planning the roster for the area
- Sales preparation - Advice and disposal all products out of telecommunications - Reporting - 1st and 2nd level support - regional marketing
- 9 Monate, Feb. 2014 - Okt. 2014
Head of Customer Service and Quality Assurance
Shanda Games International Europe GmbH
- Leading a team of 5 full time colleagues - Leading a team of 50 volunteers devided in a QA Team and a GM Team - Setting priorities in the tasklines and setting timelines for projects like updates and events - Setting guidelines for the Customer Service, Community Management and for the Quality Assurance - Reporting game and sales factors - Sales preparation together with the Product Director - Testing new content and in charge for the quality - Fraud detection
- 6 Monate, Aug. 2013 - Jan. 2014
Lead Community Manager
Shanda Games International
- Leading a Team of 2 full time colleagues - Leading a team of 20 volunteer Gamemaster - Reporting Game and Sales factors - Sales preparation - Representing Company and Products on trade fairs - Community Retention - 1st and 2nd level support - Community competitions, tournaments and event - Social media - Forum moderation
- 6 Monate, März 2013 - Aug. 2013
Senior Community Manager
OnNet Europe GmbH
- Assistant Team Lead - Reporting Game and Sales factors - Sales preparation - Representing Company and Products on trade fairs - Community Retention - 1st and 2nd level support - Community competitions, tournaments and event - Social media - Forum moderation
- 1 Jahr und 8 Monate, Juli 2011 - Feb. 2013
Community Manager
OnNet Europe GmbH
- Sales preparation - Reporting - Community Retention - 1st and 2nd level support - Community competitions, tournaments and event - Social media - Forum moderation
- 9 Monate, Okt. 2010 - Juni 2011
Game Master and Moderator
OnNet Europe GmbH
- 1 Jahr und 10 Monate, März 2009 - Dez. 2010ESTA Bildungswerk
Training Manager for application and PC Training
- MS Word, MS Excel Training - Application training - Job hunting - Administration
- 1 Jahr und 2 Monate, Aug. 2009 - Sep. 2010
Game Master
gamigo
- 1 Jahr und 7 Monate, Juni 2007 - Dez. 2008
Head of Human Resources and Sales
persona service
- New and old customer acquisition - Customer care - Price negotiation - Conclusion of contracts
- 4 Jahre und 3 Monate, Feb. 2003 - Apr. 2007
Investment and credit consultant
Sparkasse Detmold
- Construction financing - Fonds and stocks - Insurances
Ausbildung von Ingo Mikolajewicz
- 2 Jahre und 6 Monate, Aug. 2000 - Jan. 2003
Sparkasse Detmold
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
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