Inna Dzhioeva

Overseeing the usage of electricity, gas and oil across the company's assets (PV, EV, CHP) and securing seamless procurement processes. Establishing continuous access to monitor and track oil levels across 20 assets. Managing through MS Dynamics bills and invoices of procured/produced resources; ensuring accurate and timely processing of payments and resolving discrepancies. Conducting analysis of resource consumption, prices, and other relevant metrics.

Streamlined logistics and procurement operations, ensuring timely acquisition of production materials. Managed a reliable list of critical electronic component suppliers, optimizing the supply chain. Utilized JIRA to efficiently manage various procurement projects, enhancing project coordination. Improved shipment efficiency, tracked and expedited supplier orders, reducing lead times.

Ensured effective communication with customers. Utilized Shopify backend to track customer orders, securing accurate and transparent order processing. Enhanced return process efficiency, resulting in a smoother customer experience. Resolved customer complaints with a 25% decrease in overall complaint resolution time, ensuring high customer satisfaction.

Conducted market research Supported the team in researching for publication and content creation Developed social media marketing strategies Implemented LinkedIn marketing tactics

Successfully managed after-sales support, resolving customer and supplier claims via Zendesk ticket platform, ensuring customer satisfaction and maintaining positive supplier relationships. Streamlined procurement processes by tracking payments for 120 orders. Coordinated end-to-end project support, overseeing the manufacturing process from inquiry to delivery for 100 projects, showcasing comprehensive after-sales commitment. Handeled an average of 100 documents per week in the internal CRM and ERP systems.

Led a team of 5/7 colleagues in the hospitality industry, orchestrating restaurant operations and implementing efficient scheduling systems to enhance workforce productivity and deliver seamless service. Demonstrated strong problem-solving skills in addressing customer relations challenges. Contributed to office operations by managing large group reservations, handling administrative tasks (e.g., invoices, feedback, inventory), as well as facilitating employee onboarding and training.

Recruitment Analytics and Management

Developing and Implementing Global Business Strategy, International Economic Environment and Policy, Intercultural Leadership, International Financial Management, Selected Aspects of International Business Law, Accounting for Decision Making, Contemporary Financial and Accounting, Marketing Research, Sustainability Management

Accounting, Finance, Data Analysis, Maths Essentials

Cross-Cultural Management, International Business, International Economics.

Problems of Globalization in Modern World, Regional Conflicts in Europe, Political Aspects of International Relations.

Strategic Management, International Marketing, World Economy, Project Management, E-Commerce and WEB Technologies, Entrepreneurship.