Inna Dzhioeva
Angestellt, Procurement Manager, LABmaker GmbH
Abschluss: Master, Hochschule für Technik und Wirtschaft Berlin
Berlin, Deutschland
Über mich
Experienced professional in after-sales support, procurement, and project management. Successfully resolved claims, streamlined order processes, and oversaw end-to-end manufacturing projects.
Werdegang
Berufserfahrung von Inna Dzhioeva
Bis heute 7 Monate, seit Dez. 2023
Procurement Manager
LABmaker GmbH
Streamlined logistics and procurement operations, ensuring timely acquisition of production materials. Managed a reliable list of critical electronic component suppliers, optimizing the supply chain. Utilized JIRA to efficiently manage various procurement projects, enhancing project coordination. Improved shipment efficiency, tracked and expedited supplier orders, reducing lead times.
2 Jahre und 2 Monate, Nov. 2021 - Dez. 2023
Working Student in Business Development Department
LabMaker GmbH
Ensured effective communication with customers. Utilized Shopify backend to track customer orders, securing accurate and transparent order processing. Enhanced return process efficiency, resulting in a smoother customer experience. Resolved customer complaints with a 25% decrease in overall complaint resolution time, ensuring high customer satisfaction.
4 Monate, Aug. 2021 - Nov. 2021
Assistant in Business Development Department
Contiamo GmbH
Conducted market research Supported the team in researching for publication and content creation Developed social media marketing strategies Implemented LinkedIn marketing tactics
Successfully managed after-sales support, resolving customer and supplier claims via Zendesk ticket platform, ensuring customer satisfaction and maintaining positive supplier relationships. Streamlined procurement processes by tracking payments for 120 orders. Coordinated end-to-end project support, overseeing the manufacturing process from inquiry to delivery for 100 projects, showcasing comprehensive after-sales commitment. Handeled an average of 100 documents per week in the internal CRM and ERP systems.
1 Jahr und 11 Monate, Jan. 2018 - Nov. 2019
Hospitality and Service Management Assistant
Nordic Choice Hotels
Led a team of 5/7 colleagues in the hospitality industry, orchestrating restaurant operations and implementing efficient scheduling systems to enhance workforce productivity and deliver seamless service. Demonstrated strong problem-solving skills in addressing customer relations challenges. Contributed to office operations by managing large group reservations, handling administrative tasks (e.g., invoices, feedback, inventory), as well as facilitating employee onboarding and training.
5 Monate, März 2016 - Juli 2016
Project Intern
St. Petersburg Small and Medium Business Development Fund
3 Monate, Juni 2013 - Aug. 2013
Intern
‘Gazprom Invest’ Ltd.
Recruitment Analytics and Management
Ausbildung von Inna Dzhioeva
2 Jahre und 9 Monate, März 2021 - Nov. 2023
International business
Hochschule für Technik und Wirtschaft Berlin
Developing and Implementing Global Business Strategy, International Economic Environment and Policy, Intercultural Leadership, International Financial Management, Selected Aspects of International Business Law, Accounting for Decision Making, Contemporary Financial and Accounting, Marketing Research, Sustainability Management
4 Monate, Sep. 2020 - Dez. 2020
Business Administration
Imperial College Business School
Accounting, Finance, Data Analysis, Maths Essentials
10 Monate, Aug. 2016 - Mai 2017
Business Administration and Management
Haaga-Helia University of Applied Sciences, Helsinki, Finland
Cross-Cultural Management, International Business, International Economics.
1 Jahr und 10 Monate, Sep. 2015 - Juni 2017
Foreign Regional Studies with specialization in Nordic Regions
Peter the Great St. Petersburg Polytechnic University, Russia
Problems of Globalization in Modern World, Regional Conflicts in Europe, Political Aspects of International Relations.
3 Jahre und 10 Monate, Sep. 2011 - Juni 2015
International Management
Saint-Petersburg State University of Engineering and Economics, Russia
Strategic Management, International Marketing, World Economy, Project Management, E-Commerce and WEB Technologies, Entrepreneurship.
Sprachen
Russisch
Muttersprache
Englisch
Fließend
Deutsch
Gut
Arabisch
Grundlagen
Ossetian native
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