Intan Puspitasari

- Led a global IoT engineering team (8-10 people), achieving 100% SLA compliance, 30% increase in customer satisfaction, and 20% faster support response times. - Managed Connectivity Services Operations including OpenVPN, iPerf Infrastructure, Cloud (AWS) infrastructure, and Global M2M SIM Card management. - Optimized AWS cloud infrastructure, reducing costs by 15% and enhancing reliability by 20%. - Directed global telecom partnerships (2G/3G/4G/5G), supporting IoT and emergency call services.

- Primary Client Liaison & Trusted Advisor: Established and strengthened relationships by achieving a 95% satisfaction rate and establishing Ericsson as the preferred vendor. - Technical Account & Project Management: Directed multi-vendor initiatives positioning Ericsson as the lead solution provider and reduced deployment time by 15% through proactive resolution. - Strategic Solution Design: Oversaw E2E network integration, enabling clients to scale and collaborate sales, and account management.

- Sales Enablement & Client Engagement: Delivered compelling product presentations and pitches to customers, resulting in a 35% increase in solution interest, contributing directly to sales pipeline growth. - Value Proposition & Pricing Strategy: Developed impactful value propositions, commercial packaging, and pricing models. - Product Leadership & End-to-End Solution Management: Managed the full product lifecycle, including feature roadmap, solution documentation, and high-level design.

- Drove Client Engagement & 5G Innovation: Led demos & proofs-of-concept (PoC) at industry events by showcasing 5G Holoportation and a VR game, which drove 45% client interest across the European market. - Pioneered Advanced IoT Connectivity Solutions: Co-created VoLTE CAT-M1/NB-IoT in IoT devices at Mobile World Congress using LWM2M and CoAP and 5G for use cases in fleet management and smart home. - Managed Portable IoT and 5G Demo Infrastructure to deliver seamless client demonstrations.

- Led Pre-Sales Function & Client Solutions Team: Headed a team of 4-5 experts, and collaborated with account managers/sales in RFI/RFP/RFQ process, resulting in increased repeat business by 15%. - Enhanced Customer Satisfaction & Preventive Maintenance: Improved customer satisfaction by 20% by ensuring seamless device and network launches before rollout. - Financial Oversight: led annual budget negotiations, managed invoicing and financial.