Ioana Ciolan

Promoted to lead and manage an operational team of 20 analysts following top-tier individual performance. Oversee daily workflow allocation, shift capacity, and queue prioritization to consistently meet strict SLA turnaround targets. Conduct weekly 1-on-1s, quality assurance audits, and targeted coaching to standardize review criteria and close process gaps. Collaborate with compliance managers and QA leads to refine operational SOPs and eliminate review bottlenecks.

Managed high-volume identity and document verification workflows, processing 100-120 cases daily (PID/IDD, POA, POE). Maintained a 100% QA audit score with zero regulatory compliance breaches. Handled account remediation, re-identification cycles, and compliant offboarding for high-risk profiles. Expertly identified and flagged fraudulent documents and altered IDs, escalating suspicious cases to senior risk teams to protect against illicit account access and safeguard institutional integrity.

Developed hybrid powertrain control units using MBD, Embedded C, MATLAB/Simulink. Validated logic via MIL testing, managed code with Git/Copilot, and trained in PL/I, SQL, and Linux mainframe automation.

Developed safety-critical software modules in Embedded C for EV power distribution units (DC-DC converters), ensuring full compliance with ISO 26262 requirements. Modeled system architectures and interfaces using Enterprise Architect in alignment with standard AUTOSAR layered methodologies. Validated firmware performance and communication signals across the V-cycle through rigorous unit testing and network simulation in CANoe.

Created and implemented a binary calculator using Verilog.

Responsible for building the product development schedule and ensuring the integration of product maturity for each vehicle milestone.