Irina Ignatenkova

• Day-to-day management of sales and marketing organization • Lead budget planning (monthly, quarterly, yearly) • Responsible for team expansion (up till now 2 people under control) • Deal with book-keeping and legal issues in the company • Day-to-day communications with customers, suppliers and outsourcing companies

• Organize business from “zero” (reorganization of the representative office HSH Chemie Russia into an independent company Tecom Chemie Ltd.) • Lead vision, strategy and business planning process • Analyze market trends, customers` demands, competition and discover new business opportunities • Work out clients database for different applications (paints & coatings, constructions, cosmetics & household) • Day-to-day communications with customers, suppliers and outsourcing companies • Promotion of the

• Took an overlook of suppliers and products portfolio and business processes in Ter Hell & Co. GmbH and HSH Chemie GmbH • Studied and used internal and external computerized systems of communications and sales handling • Assisted with sales documentation (contracts, sales and purchase orders, transportation documents, book-keeping papers) • Helped the Bielorussian office of HSH Group develop international business contacts

• Studied main business processes, suppliers and products portfolio in all departments of the company (food department; plastics department; paints and coatings department; cosmetics and household department; performance department; logistics department) • Assisted the Bielorussian office of HSH Chemie Distribution Group with establishing international contacts • Participated in Cosmetics and Household Focus Group meeting of HSH Group in Prague • Handled sales documentation and correspondence • Assist

• Negotiated product, availability, pricing, quantities, terms of delivery with customers; • Coordinated the placement of customer orders: order entry, processing, tracking, billing in order to make sure that customer requirements are met; • Cultivated client relationships, increasing customer satisfaction and repeat sales; • Communicated with Production departments, Logistics, Quality department, Research center and other plant’s services in order to follow customer requirements; • Monitored customer

• Responsible for guests reception; • Worked out a daily agenda for a Vice-General Director International Business Development; • Initiated a monthly budget of department expenditures; • Handled the documents (bills, regulations, etc.) on all activities of Foreign Markets Development Department; • Organized business trips (hotel and ticket reservations, visa support); • Worked as a translator from/into Russian, English and French; • Participated in a search of new clients via Internet; • Assisted t