Irina Poloubessov

* Developing backend integration service with FastAPI to integrate files from SharePoint via Microsoft Graph into Snowflake. * AI Engineering: Created a RAG-based Internal Assistant using Qdrant, MCP, Claude / Snowflake LLM (Tools: Snowflake, MCP, Qdrant, Streamlit, Python) * Data Engineering: datamarts creation, ETL procesess (Tools: Oracle, Qlik Replicate) * Data Analytics: BI dashboards (Tools: Qlik Coud)

Researched, planned, designed, and launched the BIOTRONIK customer education platform. * Conducted user research and market research * Developed information architecture and taxonomy for the customer education platform, based on the clinical use cases * Concepted learner experiences, analyzed user engagement, and guided the content creation team to ensure user retention * Led a cross-regional team of 10 members * Applied agile methodologies to product development Skills: Jira, Python, Product Analysis

* Created immersive online training material explaining algorithms behind BIOTRONIK solutions * Consulted and enabled other teams for the autonomous production of high-quality eLearning modules Skills: User Experience (UX) · E-Learning · Instructional Design · Service Design

* Introduced online learning development into BIOTRONIK Berlin HQ * Established best practices for online learning creation, from a concept to structured learning experiences. Skills: User Experience (UX) · E-Learning · Instructional Design · Service Design

* Created UX validation scenarios for the gamified mobile application for brain training * Facilitated user research through user surveys and user interviews and analyzed user feedback * Developed concepts for new product features * Closely collaborated with the product owner, UX/UI department, and developers to define a more clear and engaging user experience Skills: User Experience (UX) · Service Design

Research for service design projects in fields of hospital hygiene, wearable technology | User observation, interviews and data analysis (using Excel) of service design implementations | Visuals for service design projects | Ideation processes | Optimisation of web sites usability

Interdisciplinary Design, Service Design

Illustration