Iryna Gryshyna

Support of the end-customers by the email, chat, phone Bug tracking via JIRA application Cooperation with the development and QA teams

Sales promotion with Travel Agents; Corporate clients Advertisement Market research. Looking for new potential partners Cooperation with Airport Authorities Reason for leaving Flights to Kiev suspended from May 2009

System implementation for new Airline customers Training and Customer Support. Sales Research and Marketing Promotion of WorldTicket Product Negotiations with new potential customers. Promotion of WorldTicket on Internet IT Travel Solution web-pages.

Business consulting for development of web-based sales and reservation system for Airline companies according to IATA Interline E-ticket Standards. Solution testing and bug reporting. Coordination of work process for Customer’s technical support

BSP sales implementation Incentive programs for Travel Agents GSA/ PSA agreements. Affiliate Programs Research of new Markets and sales opportunities

Head of Sales Department: Responsibilities: Sales contacts on domestic and international markets Sales Planning process Sales promotion programs Sales Research. New partners/corporate clients/groups/ethnic agents Special Fares Proposals up to market/ demand/season/ passenger type

Interline agreements Special Prorate Agreements Code-Sare OAG. schedule disctribution Cooperation with CAE for crew’s training.

Scheduled/charter flight operation arrangements. Cooperation with Handling companies/ Insurance companies/representatives of Airline in Airports. Aircraft’s// crew’s/passenger’s/third party’s insurance agreements. Charter requests coordination/cooperation with Travel Agents Crew hotel & transport arrangements Flight operation Permissions coordination with Civil Aviation Authorities